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Schrödinger's Pussy
Observing a box has never been this much fun
Madame Manners or Mistress Manners...which should I use? 
5th-Jan-2008 09:00 am
Discipline
Dear Computer/Internet Savvy Friends,

Tell me what annoys the living piss out of you regarding IM or email rudeness/ignorance.

I'm building my talk for Thursday and I want to make sure I'm not forgetting something because "that's just common sense!" For we all know how common sense is in short supply these days.

Very sincerely,

Burgeoning Madame Manners
Comments 
5th-Jan-2008 02:22 pm (UTC)
A gal at work sends me IMs all the time. She's a few cubes away from me, and I'm okay with her "can you come to my cube to help me with something?" sort of messages. The ones that annoy me are the ones that would be better if she just came to my cube to talk to me instead of a 1001 one word messages that just repeatedly pop up and flash in my tool bar. BAM BAM BAM BAM. Most of the time, each individual message is just a smiley face, wedged in between "ok" kind of messages.
5th-Jan-2008 07:01 pm (UTC)
That is my exact pet peeve too. IM me if it's a short conversation; otherwise, either come over to my cube or call my desk phone. The interruptive nature of IMs can make them very annoying in the wrong context -- every time that window pops up, you're pulling me out of the train of thought I was in and making me do a context switch to take care of your problem.
5th-Jan-2008 02:49 pm (UTC)
I loathe people who abuse the "Reply All" button on group e-mails. Especially long after the issue has been resolved.

And I agree with goth_milk about the one word messages. I could understand it if they were followed up by a visit to my cube or a request for me to come to their respective cube / office to further discuss the issue in person, but vague blow-offish one word responses are super irritating.

I'm sure there's a ton more, but I'm not 100% awake yet. :-)
5th-Jan-2008 03:00 pm (UTC)
As with the telephone, when you're expecting an immediate response to your IM, the very first thing you should say is, "Do you have time to talk to me?" Both IM's and phone calls are interruptions and it's rude to just assume whomever you're contacting will be willing or able to just drop whatever they're in the middle of doing to respond to you.

The only email thing I can think of is explaining any attachments you're sending so that the recipient knows first that it's nothing malicious (like worms from your infected computer) and so they know what they're getting if they don't have time to fuss about trying to open it right away.
7th-Jan-2008 06:18 pm (UTC)
Agreed fully here.
5th-Jan-2008 05:03 pm (UTC)
Email is a communication medium - if someone does not have the time to answer a question, they should give -some- response. There's a difference between, "I'll come back to this in an hour" and, "whoops, I let it go for five days and now this person's in Emergency Mode."

If you want to keep your coworkers (aka dependencies) happy with you, do your best to keep up on your email and voicemail, and if you don't have an answer, or don't have the time to find the answer right away, say so. They might go ask someone else, and save you the trouble.
6th-Jan-2008 05:27 am (UTC)
On the other hand, if a person tells you they are swamped don't keep emailing them and asking when they're going to get to you, it only makes your wait longer. I can't believe how often my sister complains about this. (Me, I've always worked in small offices and have avoided that headache!)
5th-Jan-2008 05:51 pm (UTC)
something that frustrates me about IM/e-mail:

when someone sends an IM and gets bent if they don't get an immediate reply. so they send an e-mail and if they don't get an immediate reply to THAT, they assume that someone is pissed off or mad and the sender starts acting like a second grader.

i'm HOPING to add IM to our staff toolbox for communication (and possibly to be able to use IM with the public, too), so i'd love to see what you come up with on this (:

Edited at 2008-01-05 06:00 pm (UTC)
5th-Jan-2008 06:02 pm (UTC)
*giggles* Can I give the presentation for you as Madame Manners with my riding crop. I'll put my hair in a bun!
5th-Jan-2008 06:04 pm (UTC) - *bites fist*
you're an evil, evil woman.

that's one of the 234234823423 things i adore about you! (;
5th-Jan-2008 06:38 pm (UTC)
My roomie & I are putting our heads together on this:

1. People who copy your supervisor on a first request, like they don't trust you to get it done.

2. People who don't trim extraneous material from an email thread, particularly if they're giving a one word reply. Also particularly, if there are attachments involved, because sending it back & forth will create hundreds of copies of that attachment on the server.

3. In a group email situation, check for other replies before sending your reply.

I'm sure we'll think of others. Good luck!
5th-Jan-2008 06:53 pm (UTC) - Email.
"Fun backgrounds and creative fonts" in emails. If I have to squint to read what you are sending, it will be deleted.

Use a signature for emails so I can contact you and spell check it! My manager was a manger for months. It's hard to take anyone seriously when they are a food trough.

Spell check, grammar check, just read what you are sending before you hit send. And keep it on topic if it's going out to everyone.

I'd love to see your list when you are done. :)
5th-Jan-2008 09:05 pm (UTC)
Pet peeves include:

People who do not understand the concept of BREVITY.

Not getting a response - even an acknowledgment that you received the email - on something hot and that the recipient knows is an emergency.

All caps. For the entire message. (Perfectly understandable when talking to someone who is CADDing at the same time, but unacceptable anytime else.)

Proper punctuation. Let me say it again. Proper Punctuation. It can mean the difference between getting a shipment in a timely manner and getting sued.

Swearing in official correspondence that will become a part of public record. I cannot tell you how many times I've had to file things that have been so unprofessional I've blushed.

Extra special stationary that requires an attachment that clogs up space in an email. Or a font that is unique to one person's computer that gets translated as gobbledygook on another machine. A simple or elegant font gets the point across just as well as the fancy ones and doesn't annoy people or leave a line of Dingbats across the signature line.

Oh! And I agree with the person that mentioned the people who micromanage by copying your boss on tasks that you've been assigned.

Also, you might want to incorporate a bit of a tutorial on the proper way to draft and organize letters and other correspondence. Especially thank yous. I know that many people's issues are simply that they weren't ever introduced to the concepts. (That was my story. I ended up attending a third party course in it.) Maybe suggest a *cheap* reference manual or a dictionary that includes one the appendices?
5th-Jan-2008 09:58 pm (UTC)
Oh, I could probably come up with a short essay on this.

One random peeve that comes to mind is people who are clueless using relevant subject lines and keeping stuff in a thread on topic. If an email thread is about subject A, don't throw all this stuff in about (totally unrelated) subject B. Instead, find subject B's email thread, or start a new thread.

Another pet peeve is people who try to use emails as their place for documentation. Use a wiki or whatever else your company uses to organize documentation. Don't throw elaborate instructions into an email. Do you think 2 months from now when the subject comes up again that I'm going to want to search through hundreds of mails for the one helpful one you wrote on Sept 4th?
7th-Jan-2008 06:22 pm (UTC)
I don't like txt message speak.

It doesn't take that much longer to type out "your" instead of "ur" when you're at a keyboard.

Also, typical mistakes such as "alot" and mixing up the "your/you're" makes me all stabby.
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