So...I did take a couple of soundbites away from the presentation yesterday.
After letting in percolate in my brainpan overnight, here's the non-sarcastic version.
Stress is a choice.
I am struggling with a seemingly favorite saying that folks are starting to repeat. "If you can't change the situation, change how you think about it."
At what point do you make the determination that you can't change the situation? If the situation is that the customer keep making a common mistake, then couldn't the solution be to find a way to teach the customer in a way that they respond to and remember? If I just choose to accept that they will always make the mistake and not let it cause me stress, then haven't I given up too soon?
If I have a problem with someone's attitude, and everyone tells me that that's just the way they behave with everyone, then who am I really doing a disservice to if I choose to change the way I think about that abuse? Because, really...how is my choice to not let it stress me making a bit of difference in the world? It's akin to giving them my permission to behave shitty to me again in the future.
Stress is a choice, but it is not always a bad choice. It's pain...and if I remember correctly, what made more of a difference to us as children? Hearing that the stove was hot, or experiencing the pain?
Again, everything in moderation. I own my stress. I can manage how big or little it gets. That's what I am taking away from yesterday. Not that I don't have to feel stress...that's not realistic despite the lofty words and attitudes of a motivational speaker.
I get to be the one to choose my battles.